BUSINESS TRAVEL Management Services

Fox works with the customer to be sure they get what they need out of a contract; we renewed ours recently and their customer service and willingness to work with us was very much appreciated.

Everyone I have come in contact with at Fox has been caring and concerned about what my company needs for its travelers. Transparent communication with a small company/family feel.

We recently moved from one of the big mega agencies, and have been blown away with how much better our experience has been since our transition. Not only were we able to negotiate better pricing for our program, but we have had the best customer service experience. Fox has shown us that there are TMCs out there who are listening to the customers’ needs and are creating solutions to help manage those challenges…as with travel, they tend to change often. We feel very fortunate to be with a TMC that gets it, and is looking to help us meet our company goals, not just fit into a TMC mold. We could not be more pleased, well done!

I called after hours on a Friday night and spoke to your emergency services team. They were very knowledgeable and helped me immediately. I was able to book my trip with no issues once I received help. I’m extremely grateful for all of their help.

“Everything we do at Fox, from our processes, customer service training and even the technology we create holds the traveler experience at its core. We work closely with our travel managers to help them understand their travelers’ feedback, voice of customer themes and barriers in their travelers’ journey. This helps an organization create a custom travel program based on their travelers’ needs.”

Our client solutions manager, Jennifer Terpstra has been a wealth of knowledge when I have questions and is proactive with sending me informational emails. I appreciate her inviting me to attend industry calls and virtual tradeshows that are helpful to increase my knowledge as a travel manager as well as giving me an opportunity to meet other travel managers.

Fox World Travel’s customer service is top notch. With the pandemic affecting our business travel, our client solutions manager has stayed in close touch and helped us with solutions to save money on cancelled airline tickets. We are very happy with our partnership with Fox World Travel. We feel like our business matters to them and that seems to be rare these days.

Sysmex went live with Fox in July 2020. The implementation team was absolutely fantastic. We love all of the features that Fox offers that we did not have available from our previous TMC. We couldn’t be happier and look forward to continue working with Fox.

I like how Fox World Travel complements our managed travel program in many ways. As their website states, they provide business travel solutions tailored to your travel program.” Our company wants travelers to have a smooth travel experience in all touch point areas. This starts with booking the reservation, which is made easy with options to call or email an experienced and knowledgeable travel agent at anytime from anywhere in the world.

I like how Fox staff at all levels are available to assist me when needed. Travel issues are minimal due to the regular meetings I have with my account representative. We create annual goals which consistently move my program forward. Travel is constantly changing and my program needs to keep up and stay fluid to provide the best overall travel experience.

I like how reporting is easy to access along with the recap of the monthly scorecard that provides valuable travel data | share with our executives. In addition, my account representative sends out updates or news that keep me informed, like passport delays, the Real ID changes, COVID-19 updates or new Fox enhancements.
I like in the event of an emergency or crisis, Fox has technology to monitor risk management situations and send out alerts, keeping everyone informed.
I like being on the Fox Advisory Board, which helps keep me in touch with travel changes, Fox leaders and other travel managers. This been a valuable resource for me and I look forward to our board meetings.

I like how Fox knows all things travel.

Thank you!