Traveler Experience
DISCOVER

the Journey

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Create your own traveler journey to understand the opportunities and pain points in your program.
Your travelers can offer valuable feedback on your program, so we give them the tools to be heard. And not only do we give you guidance to take action on these insights, we use the feedback to drive our own improvements and innovations. Happy Travelers equals better buy-in, higher compliance, retention and productivity .
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YOU ALREADY KNOW THAT TRAVEL PROGRAMS MATTER

But did you know?

79%
of business travelers report that the experience they have during business travel affects their job satisfaction. Among millennials, that number jumps to 88%.*
59%
potential employees report that a company’s travel policy influences employment decisions.*
93%
of travelers said they were satisfied or very satisfied with their travel programs among companies reporting a 90% compliance rate with air travel.*

*GBTA Foundation research

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“Everything we do at Fox, from our processes, customer service training and even the technology we create holds the traveler experience at its core. We work closely with our travel managers to identify how a potential traveler is feeling each step of the way, from the excitement of getting on a plane to the anxiety of being away from home. This helps an organization a create custom travel program based on their travelers' needs.”

-Mia Beltran, Fox Director of Customer Experience
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Case study with

By using the latest customer data, Fox can stay ahead in the ever-changing industry that is travel. Fox’s focus on the needs of the customer was featured in this case study from our Net Promoter Score survey partner Listen360.

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READY TO UP YOUR TRAVELER EXPERIENCE GAME?
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