From inclement weather to major world events, disruption is unavoidable in travel and consistently forces travelers to change or cancel their plans.
To be at the forefront of this challenge, Fox World Travel has expanded their partnership with FlightStats to include new waiver technology that will help mitigate the impact of flight disruption. Fox Waivers 3i launches July 17, to better support our travelers when the unexpected happens.
Airlines issue waivers to offer exceptions to change fees and cancellation penalties during times of significant off-schedule operations, such as severe weather events, technical problems, or labor actions. However, the current process of identifying trips that qualify for these waivers and handling them is very manual and labor-intensive.
FlightStats’s new Travel Waiver Services technology automatically matches traveler itinerary information with airline waiver information issued by Delta, American, United and Alaska Airlines—with more airlines to come—and pushes the information to Fox.
Once Fox knows which trips are eligible for waivers, the Fox Waivers 3i solution takes over. Our innovative, intuitive, and intelligent technology goes beyond the data and works with both the travelers and our operations to ensure success when flight disruptions occur.
When the time comes for airlines to issue waivers, both Fox agents and travelers will receive direct notifications from Fox, allowing for a smooth rebooking process. The instant sync of information will save travelers money by reducing change fees and make the process easier for all.
As early adopters to the technology, Fox goes beyond improving internal processes by also improving the traveler experience.
“We are delighted to have an innovative agency like Fox World Travel as one of the early adopters of our new Travel Waiver Services,” said Mark Tilden, co-founder and director of product at FlightStats. “They’ve used the technology to take their customer service and notification tools to the next level, driving efficiency for their agents and making significant improvements to the way they manage disruptions.”
Fox Waivers also allows Fox to monitor trends in travel disruptions and efficiently shift staffing to support the events.
“Fox is happy to expand our long-standing partnership with FlightStats,” said Beth Marino, chief information officer, Fox World Travel. “Not only will our agency operation become more effective and efficient during irregular operations, but Fox is the first to put disruption management information in the palms of our clients directly.”
The passion to guide travelers to their desired destinations has led Fox World Travel to become one of the top travel companies in the country. This success is represented in being named to Inc. 5000 four years running and being ranked #30 on the Travel Weekly Power List in 2017 (a ranking of all major business and vacation travel agencies). Based in Oshkosh, Wisconsin, Fox World Travel employs more than 250 associates, averaging more than eight years of service.
FlightStats, part of FlightGlobal, is a cutting-edge data services company focused on providing real-time global flight data to companies and travelers across the travel ecosystem. We strive to tell the “story” of a flight – from what’s expected, to what is happening now, to what happened. We deliver these stories via our Data Services, and through our FlightStats-branded web and mobile applications. We believe flight data is valuable and is made even more valuable when delivered in conjunction with other contextual data. We manage multiple data sets that relate directly to or intersect with flights – trips, weather, and other aviation-related data. http://www.flightstats.com.
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